Ok... feeling bad today.. tio-ed complaint from one cust ytd... HAIX. Supervisor called today... to ask what happened and what we said to the cust.. Then realised it's partly our fault really... and perhaps partly mine.. but at least we gave suggestions.. not just bo-chap abt the matter what... and pls... the lady's attitude wasn't good also lah... she could have told us what she expect of us instead of walking off with a damn black face without saying what's the unhappiness was abt. at least give us a warning right. But well... what is done is done... now can only see if the heads are able to settle her since she already sent in complaint. And ok.. one more lesson learnt. But hor.. why he ask me and not ask the full-time huh??
Dun want to elaborate already... damn frustrating for such things to happen... hope they can settle it soon... and that i wun see the cust. again. haha!
Feeling so tired the whole day! Despite me having enough sleep ytd night.. still felt like sleeping in the aftn. although in the end i didn't cos i watched tv... Wanted to go lib borrow some books and do some research for my topic.. but in the end didn't also... cos i was smart to search for some titles using online catalogue first... and the titles are only available in reference lib or used book collection... Then i lazy to go national lib. haha! So i'm working on my own for the idea presentation for tmr. lol. Hopefully the idea works. =P
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